01
Quotes and opportunities
Collect requirements, look up products and prepare quotes using approved pricing rules. Create a lead and opportunity in your CRM for sales review.
A request with the context your team needs.
WHATSAPP AUTOMATION · COLOMBIA
Connect WhatsApp Business. Turn enquiries into next steps.
We build WhatsApp bots for quotes, customer questions, bookings and order tracking, connected to your CRM and business systems through the official platform.
- Website and WhatsApp Business
- Custom integrations
- Human help when needed
Your businessWhatsApp · business assistant
EXAMPLEA QUOTE REQUEST, CONNECTED
Hi! I need 30 office chairs delivered to Barranquilla.
10:24Happy to help. Which model are you looking for?
10:24Ergonomic. We need them next week.
10:25Consult approved catalog & availability
I’ve prepared your request for our sales team to review pricing and delivery.
QUOTE REQUEST30 × ergonomic office chair
10:25Barranquilla · delivery date to confirm
Pending advisor review
Your team gets the context
Contact + requirements → CRM opportunity
FROM QUESTION TO NEXT STEP
What is a WhatsApp Business bot?
A WhatsApp Business bot is software connected to the Business Platform API that responds to messages and runs defined workflows. It can use menus, forms or AI grounded in approved business information. CRM, pricing and calendar actions require separate integrations.
02
Appointments and bookings
Check schedules and availability, offer options and record a customer-confirmed booking. Add rescheduling and reminders where supported by your booking system.
A conversation that finds time in your schedule.
03
Shopping and customer service
Help customers find products, choose variants and add items to a cart. Connect to secure checkout, retrieve order status and hand complex cases to an advisor.
Useful help before and after the purchase.
Simulated conversation: a customer requests a quote for 30 units. The assistant asks for the product and delivery city, then prepares the request for advisor review. This is not a live chat.
YOUR INFORMATION. YOUR RULES. YOUR TEAM.
Answers start the conversation. Connections get things done.
We connect the conversation channel with current sources and specific functions. Your catalog, calendar and CRM remain the operational source of truth; the bot guides the customer and checks each result.
Answers grounded in your business
Approved catalogs, policies and documents with retrieval-augmented generation (RAG). Define updates, sources and what to say when information is missing.
Verified actions
Prices and availability come from authorized systems. Quotes, bookings, changes and sends use agreed validation and confirmation; model-generated text alone is never proof an action succeeded.
A clear path to a person
Escalate on request, missing information or complexity, with a summary and context. Agree team hours, ownership and what happens when no advisor is available.
CUSTOM WORKFLOWS
What can your company automate with WhatsApp?
Choose a first task for retail, distribution, B2B services, education, hospitality or property enquiries. Each capability requires compatible systems, permissions and an agreed scope.TWO APPROACHES, ONE BUSINESS GOAL
Which WhatsApp solution fits your business?
Start with what you need to resolve. Then choose the right tools.Meta Business Agent
Evaluate the built-in assistant for everyday customer enquiries.
- Answer questions using your business information.
- Share product details and collect customer enquiries.
- Adjust answers and hand conversations to a person.
How you start
Explore Meta’s product ↗Check eligibility in the Business app, add your information, test and activate. Features and plans depend on the account and market.
Custom integration
Evaluate custom development when the conversation needs to act in your systems.
- Prepare quotes using approved pricing rules.
- Check stock, calendars or order status through APIs.
- Update your CRM with permissions and validations.
How you start
Discuss your integration →We review your workflow and APIs, agree the scope and test a connected pilot with your team.
Quotes and B2B sales
Collect products, quantities, location and requirements; retrieve approved pricing, prepare a PDF draft and assign the CRM opportunity. Route discounts and special terms for human review.
AI customer questions
Answer service, opening-hours, coverage and policy questions using approved content. Document retrieval grounds answers; missing information triggers a handoff.
Appointments and bookings
Check calendar availability, offer time slots and confirm the booking in your system. Add rescheduling, cancellation and reminders under applicable messaging rules.
Catalog and orders
Find products, variants and stock through compatible APIs. Prepare an order or cart and link to secure checkout; native payments depend on market and account availability.
Tracking and after-sales
Retrieve order and shipping status, explain warranties and register returns. Verify identity before showing private information; refunds need authorization.
CRM and lead routing
Create or update contacts and opportunities in Zoho CRM, Kommo or other API-enabled systems. Route by location, product or team, retain permitted context and control duplicates.
WhatsApp Flows and forms
Build in-WhatsApp forms for enquiries, registrations and option selection. Dynamic data and confirmations require a connected backend and validation.
Support and agent inbox
Classify enquiries, open tickets and hand off with a summary. Configure shared inbox, assignment and working hours through custom software or a compatible provider.
Reminders and notifications
Send relevant confirmations, updates and reminders with permission. Approved templates are required outside the service window; templates do not guarantee delivery or replies.
Campaigns and cart recovery
Segment opted-in audiences for promotions or cart recovery using marketing templates. Include opt-out and frequency controls; indiscriminate bulk messaging is not offered.
Images, documents and voice notes
Receive files and add extraction or transcription through compatible services. Validate quantities, references and critical fields; this does not imply automated WhatsApp calls.
Surveys, languages and analytics
Collect feedback, assist in Spanish and English and measure completed tasks, handoffs and errors. Delivery and read status depend on available events; they do not prove a sale.
START WITH A PILOT
One useful task. A clear plan.
Validate a first workflow before expanding the integration.- 01
Define the goal
Choose a task, its data sources and when an advisor should step in.
Outcome: agreed scope and success criteria. - 02
Test real situations
Check prices, missing stock, duplicate requests, consent and human handoff.
Outcome: a pilot reviewed with your team. - 03
Prepare operation
Agree access, data retention, messaging costs, monitoring and support ownership.
Outcome: documented next steps and responsibilities.
CHANNELS AND INTEGRATIONS
Meet customers where they already are.
Start with one channel and one task. Expand when the pilot shows value, reviewing access, costs and each platform’s conditions.
Website and WhatsApp
A branded website widget and an official WhatsApp Business Platform integration. Flows can support forms and appointments; business-initiated messages depend on applicable messaging rules and templates.
- Website
- WhatsApp Business
- Flows
Ecommerce and payments
Shopify, WooCommerce or custom stores through compatible APIs: catalog, inventory, cart, checkout links and orders. Payments use your selected provider; availability varies by country and platform.
- Catalog
- Shopping cart
- Secure checkout
CRM, ERP and calendars
Zoho, Odoo, calendars, booking platforms and internal tools through their APIs and permissions. Synchronize customers, opportunities and requests with validation, duplicate controls and error logs.
- CRM / ERP
- APIs
- n8n / webhooks
Voice, documents and measurement
Voice notes, image or document understanding and phone agents can be additional scopes. Measure completed tasks, handoffs, quality, latency and cost per conversation.
- Multimodal
- Voice
- Analytics
We scope implementation, Meta messaging charges, provider or inbox subscriptions, AI usage, hosting and maintenance separately. Rates and availability must be checked for your account and destination market.
ONE WELL-DEFINED FIRST JOURNEY
From your current workflow to a tested chatbot.
Select a useful task and acceptance criteria. Test realistic conversations, integrations and failure cases before adding channels or autonomy.
- 01
Define
Review channels, volume, common questions and systems. Choose a journey and agree scope and recurring costs.
DELIVERABLEConversation map and proposal - 02
Build
Prepare knowledge, interface and functions. Configure tone, permissions, confirmations and human handoff.
DELIVERABLEConnected pilot - 03
Validate
Your team tests answers and tasks: pricing, availability, duplicates, failures and out-of-scope requests.
DELIVERABLETests and acceptance criteria - 04
Support
Agree deployment, training, monitoring and maintenance. Adjust sources and journeys using observed results.
DELIVERABLEHandover and operating plan
CHATBOTS IN BARRANQUILLA · NATIONWIDE COVERAGE
WhatsApp Business integration in Barranquilla and Colombia
We support retailers, service businesses, accommodation providers and sales teams in Barranquilla, Atlántico and across Colombia, in Spanish and other languages according to scope.
A distributor can collect quote requests with product references and quantities; a service business can schedule appointments; a store can help customers build a cart; a hotel can check its authorized booking system. We define COP currency, America/Bogota time and contact formats to match your operation. The bot only reports prices, availability and confirmations verified by the connected system.
- Barranquilla
- Atlántico
- Colombian Caribbean
- Across Colombia
OFFICIAL SOURCES · REVIEWED NOVEMBER 1, 2026
Capabilities and conditions before implementation
Meta documents interactive messages, media, product messages and Flows. CRM actions, AI and shared inboxes require additional implementation. We check account eligibility, opt-in, templates, current rates and sector restrictions for each project. No badge, approval, ranking or sales result is guaranteed.
Is your service the same as Meta Business Agent?
No. Meta Business Agent is a Meta product with features and availability determined by Meta. Tuimagen.Net offers independent assessment and custom integration services. We compare your available options against the workflow, systems and controls you need; custom development is not necessary for every business.
Can I keep WhatsApp Business on my phone and connect a bot to the same number?
Yes, when your account is eligible for WhatsApp Business app and Business Platform coexistence through a supported setup. This lets you keep using the Business app while adding an API integration. We check your number, account and provider before proposing this option. A standard API migration is different and may prevent continued app use; do not delete your account or migrate your number before this review.
Can I keep my current business number?
We first assess your current registration and available connection options. Coexistence can retain the app and number for eligible accounts; other situations require a planned migration or a separate number. We confirm the route before changing your existing setup.
Will my existing chats appear in the CRM or bot inbox?
Keeping chat history in the Business app does not guarantee that every past message or attachment will be imported into another system. We review supported history sharing, synchronization, permissions and retention with the chosen provider before connecting.
Can I reply personally when the bot is active?
Yes. We design a handoff so an advisor can take over and automated replies pause for that conversation. The app or inbox used depends on your setup; we test message synchronization and assignment to avoid duplicate replies.
Do my customers need to install another app?
No additional app is needed for the WhatsApp conversation. Customers message your business from WhatsApp. Some steps, such as secure checkout or a private portal, may open an external website.
Is the Business app the same as the API?
No. The app provides everyday business messaging tools. Business Platform enables programmatic integration; bots, shared inboxes and CRM connections are implemented separately. Migration or coexistence of an existing number needs an eligibility review.
Can a bot send quotes automatically?
Yes, within an agreed workflow connected to approved prices, taxes and availability. Start with drafts reviewed by sales; automate only the rules your team approves.
Can it answer without a person online?
Automated replies can run while your infrastructure is available. This is not a guarantee of uninterrupted service. Define escalation contacts, advisor hours and what happens when an integration fails.
What happens after 24 hours?
The customer service window opens or resets when the user messages you. Outside it, outbound messages require approved templates and the necessary opt-in. Template categories, eligibility and charges follow Meta rules.
How much does a WhatsApp bot cost?
Cost depends on journeys, integrations, message destinations and volume, AI usage and support. We quote implementation and recurring operation separately using current provider and Meta rates; no unlimited messaging promise.
What do we need to start?
An authorized business owner, eligible account and phone number, required business verification where applicable, approved information and access to the systems being integrated. We review account setup, templates, permissions and a first pilot before launch.
Can it take payments or authenticate users?
We can connect secure checkout links and eligible authentication templates. Native payments and other account-specific features require a separate availability review. Never request full payment card details in chat.
Does every bot need generative AI?
No. Rules, buttons and Flows can solve structured tasks. AI helps with natural-language questions when grounded in approved sources. We assess applicable Meta terms and keep the assistant focused on the business purpose.
LET’S BUILD YOUR FIRST JOURNEY
What should your chatbot resolve?
Tell us whether you need quoting, scheduling, shopping or better support. Let’s design a chatbot for your business in Barranquilla or anywhere in Colombia.
Get a WhatsApp integration quoteOr reach us through contact