01
Capture leads from your website
An inquiry arrives with its source, links to a contact and creates a task for the sales owner.
Follow-up with a clear owner
IMPLEMENTATION AND SALES AUTOMATION
Kommo CRM integration in Barranquilla From inquiry to sales follow-up.
We connect Kommo CRM to your website, WhatsApp Business, store and business systems. We configure pipelines, automations and custom integrations so your team knows where each lead came from and what to do next.
- API and webhooks
- Salesbot and pipelines
- Custom integration
WORKFLOW EXAMPLE- Website, store or chatCapture the inquiry and its source
- Kommo CRMMatch the contact and assign the lead
- Follow-up taskGive sales a clear next action
THREE WAYS TO GET STARTED
Choose the workflow you want to connect
Start with a lead source, a conversation flow or an order. We verify the full workflow before extending it to more channels.
02
WhatsApp Business and Salesbot
Qualify an inquiry, gather the necessary details and hand the conversation to the right advisor.
Handoff with context
03
Sales connected to your store
A confirmed order updates the deal and can trigger the agreed ERP or invoicing workflow.
Linked order and deal
BETWEEN A REQUEST AND A RESULT
From a sales event to a verifiable action
Define which data belongs in Kommo and which belongs in the store or accounting system. Your team can then trace changes and resolve errors without creating duplicate records.
Capture and validate
Normalize data and define how to match an existing contact.
Route and assign
Choose the pipeline, stage and owner based on the source and agreed rules.
Confirm and reconcile
Log what changed and which events need a retry or review.
KOMMO CRM CAPABILITIES
What can we build with Kommo?
Choose the part of your operation you want to connect. We validate the account, permissions and supported methods before defining the scope.
Forms, sources and attribution
Capture website and app inquiries as leads, retain available sources and UTM parameters, choose a pipeline, and define how to handle duplicates and submissions awaiting review.
Leads, contacts, companies and tasks
Create and update linked records, tags, custom fields, owners, stages, tasks and notes. Define matching rules and which system can change each field.
WhatsApp and chat channels
Assess the channels available in your account. For a custom messenger, register a channel with Kommo and design exchanges for messages, files and delivery status where supported. Templates and outbound initiation depend on the channel.
Salesbot and Digital Pipeline
Design flows to qualify inquiries, collect information and hand the conversation to a person. Stage triggers can create tasks, send supported messages or query an external system through a widget action.
Orders, catalogs and payments
Map store customers, orders and products to Kommo leads and catalog items. Update payment status from the system that confirms it, with rules for changes, cancellations and returns.
ERP and electronic invoicing
A won deal can send data to Odoo or start an invoicing workflow with Siigo. Keep the sales status, invoice creation and DIAN validation separate, according to provider setup and permissions.
Telephony and call follow-up
With a compatible VoIP provider, assess caller identification, record logging, playback of accessible recordings and tasks for missed calls. Recording permissions and retention are agreed per project.
Widgets inside Kommo
Use the Web SDK to show external data and add actions on supported surfaces such as a lead card or Salesbot settings. If you want to list the widget in the Marketplace so other businesses can install it, Kommo must approve it. For your own account, we can build a private integration.
Migration, files and data quality
Prepare field mappings, samples and batches to import supported records, relationships and fields from another system. Assess file access through Files API scopes and verify which history can be transferred.
Events, webhooks and reporting
Use stage changes and other available events to power alerts or pipeline reporting. CRM webhooks depend on the plan. For custom channels, verify signatures, queue processing and design recovery for missed deliveries.
AI and knowledge sources
Where the account supports it, assess knowledge-source management for Kommo AI or suggested replies using documented methods. Agree on allowed data, usage limits and human review.
TECHNOLOGY THAT SERVES THE CONNECTION
How we design the Kommo connection
Choose documented methods and infrastructure around your account, volume and connected systems.
Account access
Account-level authorization, required scopes and credentials stored securely on the server.
- OAuth 2.0
- Scopes
Batch synchronization
Paginate reads and pace writes to stay within limits and avoid duplicates.
- REST API v4
- HTTP 429
Event processing
Validate notifications, process in the background and reconcile changes when an event is missed.
- Webhooks
- Events API
Delivery and maintenance
Test stage changes, provider outages and access revocation. Deliver documentation and agree on alerts and support.
- QA
- Logs
Before implementation, we verify the plan, permissions, current API limits and channel requirements. Third-party licenses and services are priced separately.
FROM TWO SYSTEMS TO A USEFUL CONNECTION
Test one workflow before expanding the integration
Start with a real workflow, such as form → lead → task. Validate assignment, duplicates, incomplete data and errors before adding more sources or pipelines.
- 01
Review the pipeline
Identify channels, stages, owners, required data and account permissions.
DELIVERABLEWorkflow and access map - 02
Define the rules
Choose each data source, how to identify duplicates and which events trigger actions.
DELIVERABLEField and event mapping - 03
Validate a pilot
Test new and repeat leads, assignment, statuses, missed events and access failures with authorized data.
DELIVERABLETested workflow and acceptance criteria - 04
Hand over and support
Document configuration, credential rotation, monitoring and recovery steps for the team.
DELIVERABLEOperating guide and agreed support
INTEGRATIONS WITH LOCAL CONTEXT
Kommo CRM implementation in Barranquilla and across Colombia
From Barranquilla, we implement Kommo CRM for businesses across Colombia. We coordinate the project remotely with your sales team.
In the first meeting, we review your pipeline, a lead source and what should happen when an inquiry arrives or a sale closes.
- Barranquilla
- Atlántico
- Colombia
- Kommo CRM
BEFORE CONNECTING YOUR SYSTEMS
Questions about Kommo CRM integration
Tell us which systems you need to connectWhat can we integrate with Kommo CRM?
Compatible forms, stores, internal apps, messaging and telephony. Depending on the account, we can work with leads, contacts, companies, tasks, notes, stages, sources, catalogs, files and events through documented APIs.
Can I connect WhatsApp and use Salesbot?
Yes, where the plan and channel allow it. We review permissions, templates, conversation windows and human handoff. A custom channel requires registration with Kommo and its Chats API operates on that channel.
Can you migrate my CRM and retain all history?
We test a sample before migrating. We verify which records, links, notes and files both systems support. Chat and call history depend on export options and available import methods.
What do I need to connect my account?
You need a Kommo account, an administrator to authorize access and permissions for each external system. We review OAuth 2.0 or a long-lived token for a private integration, plus credential storage, rotation and revocation.
Does the integration work on any Kommo plan?
It depends on the scope. Kommo documents API webhooks for Advanced, Pro and Enterprise. We also verify Salesbot, Digital Pipeline, channels, AI, permissions and limits on your account before quoting.
Can you connect orders and electronic invoicing in Colombia?
Yes, where your store and accounting provider offer the required access. We agree which event starts the workflow, how to map the data and how to read invoice and DIAN validation statuses.
When should I choose a private or public integration?
A private integration generally fits a single account. If you want to distribute it to other companies through the Marketplace, we scope the public integration and prepare for Kommo review.
How do you price and maintain the integration?
We review the systems, workflows, volume and data. The proposal separates development, third-party licenses and support, and defines acceptance tests, error logging and responsibilities after launch.
START WITH WHAT YOU NEED TO CONNECT
What do you want to connect to Kommo CRM?
Tell us how leads reach you, what tools you use and what should happen next. We can define a first workflow and the tests needed to launch it.
Get a Kommo integration quoteOr reach us through contact