1. Scope and operator
This policy covers tuimagen.net, its Spanish and English versions, and its contact and quote forms. Tuimagen.Net is the brand presented on the website. Published contact channels can receive requests relating to this website. Data processing in Colombia is governed by Law 1581 of 2012 and Decree 1074 of 2015.
Data handled in applications or platforms developed for clients is governed by each project's agreements; this policy does not replace those clients' policies.
2. Data and purposes
Forms collect your name, email, objective and request description. Quote requests also include service, budget and timeline. Company and phone are optional. The form server also records IP address, browser information and an authorization receipt.
Requests are stored in a database and emailed to the team to reply, prepare a proposal and follow up on that conversation. Hosting logs may be used for security and diagnostics. Optional website measurement is described in the cookie policy.
3. Authorization and optional choices
Submitting a form requires an explicit, unchecked authorization limited to handling that request and its follow-up. It does not subscribe you to advertising campaigns or permit new purposes. You can browse without submitting information and reject optional tracking.
Do not include passwords, financial information, medical records, sensitive data or children's personal data. These forms are not designed to collect them. Projects requiring special information must first define its necessity, safeguards and applicable authorization.
4. Providers and disclosure
Hosting, database and email services support receiving and managing enquiries. Access must be limited to people and providers needing the information for its stated purpose. We do not sell form data.
If optional measurement is enabled and you authorize it, Google Tag Manager may load reviewed container tags. Advertising features require an additional choice. External websites have their own policies.
Providers outside Colombia require assessment of processing arrangements, countries, safeguards and contracts. Transmission to a processor must not automatically be treated as a transfer to another controller.
5. Retention and security
Retention is tied to handling the enquiry, any resulting contract and applicable legal obligations. An enquiry that does not become a contract does not justify indefinite retention. Specific time limits and deletion of records and backups must be maintained in the operator's internal procedure.
Information must be protected with appropriate access controls, credential management and risk-based safeguards. We do not guarantee invulnerability. Verify suspicious requests for information through the website's contact channels.
6. Your rights
You may access your data free of charge, update or correct it, request authorization evidence and information about its use, and seek withdrawal or deletion where applicable. Legal or contractual retention duties may prevent immediate deletion. You may contact the SIC after completing the applicable request process with the controller.
7. Enquiries and complaints
Use the privacy channel shown on this page or the contact form with the objective ‘Exercise my personal data rights’. Include your name, reply email, request and relevant facts. Company and phone are optional. Only proportionate information needed to verify identity or representation may be requested through an appropriate channel.
Data enquiries are answered within 10 business days of receipt. A reasoned extension, communicated with a response date, may be up to 5 additional business days. Complaints are answered within 15 business days starting the day after receipt, with a reasoned extension of up to 8 additional business days.
Incomplete complaints require a correction request within 5 days; after 2 months without completion they are treated as withdrawn. A complete complaint is marked as pending within 2 business days. A request belonging to another controller is forwarded within 2 business days and the requester is informed.
8. Effective version and changes
This website version was reviewed on October 9, 2026. Databases remain in use while their purposes and legitimate retention duties continue. Material changes are communicated before new purposes are implemented; publishing an updated policy does not replace any required authorization.